I just finished reading Conversational Intelligence by Judith E. Glaser, a booster shot-of-a-book for your social IQ, and one that draws. Conversational Intelligence and millions of other books are available for instant access. . Author Judith Glaser presents a framework for knowing what kind of. Editorial Reviews. From Publishers Weekly. Basing her tips on recent neuroscience research, “In Conversational Intelligence, Judith Glaser takes us on an insightful and in-depth discovery of how trust, the most basic human instinct, creates.
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Glaser Vistage Published on: We all go through our own version of an identity crisis at least once in our life. For example, I discovered I was an organizational anthropologist after struggling for a few decades. I took course after course and program after program, looking for what was right for me.
Ultimately, I had to invent a unique identity that fit me. That set me free to focus on doing it rather intelliegnce worrying about it and I love what I do. I study the intersection of leadership, culture and brand — and I help leaders describe, deconstruct, and transform their organizations, leading to higher performance. After studying cultures for three decades, I discovered that great leaders, great cultures and great brands share something in common: When we facilitate great conversations with our internal colleagues and external partners, we shift the energy in relationships toward positive and mutually beneficial outcomes.
Great conversations are transformational, providing leaders with insights like those we get from a great coach who has the amazing ability to activate the wisdom we have inside of us and give us the courage to use that wisdom to enhance the converswtional of everyone around us. Fran made calls and everyone knew how to move on the field accordingly. C-IQ teaches you how to be more strategic and more we-centric, and how to pass the ball to others rather than running the field alone.
Why you need Conversational Intelligence
It shows you how to see the whole field, shift in the moment and work with others to intdlligence the game plan. By seeing the bigger picture in a strategic way, you can facilitate big plays with others. The signal can be a word, number or symbol that everyone knows and applies on the field. Conversations are not just a one-dimensional sharing of information; they are multi-dimensional.
Understanding how to access the right dimension for a situation is the art of gkaser.
Conversational Intelligence: How Great Leaders Build Trust & Get Extraordinary Results
With C-IQ, there are three levels of conversations, each representing a way of interacting with others. Jdith members of a team, partnership or company learn C-IQ together, they get in sync in extraordinary ways. As a result, the work they do together elevates results to heights never before achieved. It transforms a team of leaders in seconds. The coach calls the play, and everyone knows what to do, instantly.
People are more candid, more trusting and more open to influence. When a team leader knows the calls and can identify which level of conversation to operate from, the rest of the team gets into position and executes plays successfully to score more points for the team. When we feel strongly that our point of view is right, our brain focuses on looking for evidence.
We stop listening to other perspectives and fight for our point of view.
This causes other people to be afraid of engaging with us and creates a culture of conflict avoidance. Leaders who are addicted to being right tend to think that everyone else is wrong.
They often fail to see and acknowledge the negative impact this has on culture. Conversational rituals are how we architect a conversation and structure interaction dynamics in a conversation. They activate vonversational neurochemicals that drive our conversations and behavior.
Rituals hold all cultures together because they are sticky; they intellogence cultural norms. Conversational rituals make, move and manifest culture, relationships and engagement. Rituals define a culture and transfer norms that hold us together.
While conversational rituals embody what to do, conversational taboos embody what not to do. For example, it may be taboo to tell a boss you disagree with him, or to upstage her. When you engage in a taboo, you usually get into trouble.
Culture includes both visible and invisible things that drive us to connect or disconnect with others. Neuroscience research has identified isolation as the most important reason why people get sick, and fail to achieve their goals. Isolation is like living with a phone that rings but no one answers. Since conversational rituals embody what to do and conversational taboos embody what not to do, we build communities and cultures as we engage with others over time. We can create a intelligencr of trust using conversational intelligence skills.
Glasef you start with the basics and build on a strong foundation, your C-IQ skills improve and create a culture of trust. It impacts three levels: C-IQ helps leaders describe, deconstruct and transform their organizations, which leads to greater mutual success. Getting to the next level of greatness depends on the quality of the culture, which depends on the quality of relationships, which depends on the quality of conversations. Everything happens through conversations.
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Overcoming the addiction to being right When we feel strongly that our point of view is right, our brain focuses on looking for evidence.
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